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Lift pass compensation

A compensation guarantee linked to Covid-19 is offered to all 2021-22 annual season ticket holders and day pass buyers.

 

Refund conditions for annual passes

MEASURES AT THE BORDERS
Customers living abroad, faced with travel restrictions during the winter season, can be awarded a refund.
In the event of restrictive measures met at the borders regarding the pandemic (issued by the Swiss authorities or those of the client's country of residence) in force between the 18th December 2021 and the 18th April 2022 for more than 15 days, lift pass holders can claim a full refund of their passes (less any discounts and administrative costs as set out in our general sales conditions) if it has not been used. To assert their right, customers are invited to fill in a form available at the end of the winter season, it must be returned at the latest on the 30th of June 2022.

  • The following are considered as restrictive measures : the closure of borders or the obligation to respect a quarantine of more than 5 days on entry into Switzerland or on return to the country of origin. The obligation to present a health certificate (negative PCR test, proof of vaccination, health pass) or any other document or certificate required by the authorities of the countries concerned for travel is not considered a restrictive measure.
  • The holder must not have used the pass during the 2021/22 winter season (once used, the pass will not be refunded, even partially).


CLOSURE OF THE SKI DOMAIN
In the event of a complete closure of the ski domain by order of the authorities between the 18th of December 2021 and the 18th of April 2022, the client will be reimbursed in proportion to the number of days of closure and depending on his pass based on the table below.

 

Compensation table depending on the number of days closed

From 21 to 50 daysFrom 51 to 80 daysFrom 81 to 110 daysFrom 111 to 122 daysSee more
4 Vallées lift pass 200.-
Printse lift pass 150.-
Regional lift pass 100.-
Referral125.-
Mont4Card Youth50.-
Mont4Card Child30.-
4 Vallées lift pass 400.-
Printse lift pass 300.-
Regional lift pass 150.-
Referral200.-
Mont4Card Youth100.-
Mont4Card Child80.-
4 Vallées lift pass 800.-
Printse lift pass 500.-
Regional lift pass 300.-
Referral400.-
Mont4Card Youth150.-
Mont4Card Child100.-
4 Vallées lift pass 1000.-
Printse lift pass 700.-
Regional lift pass 450.-
Referral700.-
Mont4Card Youth300.-
Mont4Card Child200.-
 

Refund conditions for day passes

Unused passes of 1 to 21 days, purchased at the ticket sales points or on the online sales sites of the operating companies, are also covered by an exceptional guarantee under the same conditions as those listed for annual passes:

  • if the validity of the day pass fell within a period during which restrictive measures were in force and the client was unable to use it.
  • if the lifts were closed for health reasons during the period of validity of the day pass concerned.


 

Refund procedure

  • The request for a refund must reach the company where the pass was purchased before 30 June 2022.
  • The price of insurance and other products purchased at the same time as the pass, possible discounts and/or coupons are deducted from the refund.
  • Compensation can be received in the form of a voucher (to be used when purchasing a future pass) or in cash.
  • The additional insurances Skicare and Passprotect do not apply for reimbursement in the case of travel restrictions or closure due to Covid-19.
   

Refund request

Fill in our online form to claim a refund.

To the form
 

General terms for pandemics

The risk of a pandemic or an epidemic is considered by 4 Vallées and is defined as an exceptional situation.

Read the conditions

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