Elodie Moos

Lift pass compensation

A compensation guarantee linked to Covid-19 is automatically offered to all 2021-22 annual season ticket holders and day pass buyers.


Refund conditions for annual passes

  • In the event of a complete closure of the 4 Vallées lift system for a temporary or permanent period between the 18th of December 2021 and the 18th of April 2022

  • For foreign guests, if restrictive border measures are introduced between the 18th of December 2021 and the 18th of April 2022

  • For clients residing outside Switzerland who are prevented from travelling to Switzerland during the period from the 18th of December 2021 to the 18th of April 2022, the following are considered restrictive measures :

  • Border closures

  • The obligation to respect a quarantine period on entry into Switzerland or on return to the country of origin.
  • The obligation to present a health certificate (negative PCR test, proof of vaccination, or any other document or attestation required by the authorities) are not considered as restrictive measures

  • The customer must submit his or her request for a refund at the end of the 2021-22 winter season using the form provided for this purpose, by the 30th of June 2022 at the latest. Requests received after this deadline will not be examined.

    Compensation table depending on the number of days closed

    From 21 to 50 daysFrom 51 to 80 daysFrom 81 to 110 daysFrom 111 to 122 daysSee more
    4 Vallées lift pass 200.-
    Printse lift pass 150.-
    Regional lift pass 100.-
    Mont4Card Youth50.-
    Mont4Card Child30.-
    4 Vallées lift pass 400.-
    Printse lift pass 300.-
    Regional lift pass 150.-
    Mont4Card Youth100.-
    Mont4Card Child80.-
    4 Vallées lift pass 800.-
    Printse lift pass 500.-
    Regional lift pass 300.-
    Mont4Card Youth150.-
    Mont4Card Child100.-
    4 Vallées lift pass 1000.-
    Printse lift pass 700.-
    Regional lift pass 450.-
    Mont4Card Youth300.-
    Mont4Card Child200.-

    Refund conditions for day passes

    Unused passes of 1 to 21 days booked on our online shop are also covered by an exceptional guarantee in the cases listed above. A full refund will be given for as long as the request is made within a reasonable period of time.

    • Only if the pass has not been used
    • If the validity of the pass falls within a period when restrictive border measures are in force or if the domain must be closed for health reasons.


    Other reimbursements

    Insurance cover, discounts, and vouchers are deducted from the compensation. Cases not covered by these provisions are subject to the decision taken by the companies which issued the pass.


    Refund request

    Fill in our online form to claim a refund.

    To the form

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